No refunds on sale items. Sale items returnable for store credit or exchanges only. Sorry for the inconvienence

Our staff understands that at times your purchase may need to be returned or exchanged for various reasons. We try to make this process simple for you but we do have conditions that must be followed.

Purchases may be returned for an exchange or refund for any reason as long as Bob's Chalet is notified by either phone (1-800-677-1479) or email "returns@bobschalet.com", for a Return Authorization Number within 10 days of receipt. The product needs to be in its original "new" condition, in it's original factory packaging with all instructions, tags, and accessories. Items returned not meeting these conditions could be charged, at the discretion of our staff, a minimum re-stocking fee of $25 or deemed ineligible for return and customer will be responsible for all return shipping costs.

All returns must be received back in our warehouse within 20 days of original receipt date. All returns are for exchange or credit via the original method of payment. All credits are issued within 1-3 business days upon receipt at Bob's Chalet, and you will be notified by email of the credit; though once credit is issued, it takes 3-4 days to appear on your statement due to processing delays of the credit card companies. Credits are for the original purchase price less original shipping, if applicable. A restocking fee of up to 25% will be charged on all skis that were mounted by us and returned for credit or exchange, that do not involve an integrated binding system (i.e. we had to drill to mount the bindings) or any item returned beyond the above stated timeframes. All packages refused by customers will be charged the return shipping charges and customers are responsible for all return shipping charges to Bob's Chalet. Non system skis mounted by another shop are not eligible for return/exchange. System skis that have been mounted by our staff are subject to a restocking free of $25 if being returned for a refund. Returned product that qualified for free shipping is subject to original shipping charges being deducted from refund. In the event of shipping errors by Bob's Chalet, a pre-paid return label will be supplied to you for the return shipment. Every Manufacturer is responsible for the length they determine their skis or snowboards to be, and every brand does it differently even within the same model. Manufacturers also reserve the right to change graphic according to size and they may also, (in an effort to reduce, reuse, recycle) use opposite color base material from what they show in their catalogue.

Shipping costs will be deducted from refund amount on all orders returned for refund including those orders shipped via FREE GROUND SHIPPING unless special circumstances occur. (returned items - shipping cost = your refund).

Extended return times can be made for Gift Purchases, by prior arrangements with our staff. Please contact them by either phone (1-800-677-1479) or email via  returns@bobschalet.com, to make those arrangements.

Insurance is recommended on all items being returned, all damage or loss of items during shipping is the responsibility of the customer making the return.

In the event of an exchange we will make every effort to ship the replacement product the day we receive the product being returned, and notify you of the tracking information for the replacement by email.

Thank you for understanding and following our return procedures.

If you have any questions regarding any of our polices please email info@bobschalet.com